Refund policy

# RETURN, REFUND & EXCHANGE POLICY

At Swameka Studio, we take immense pride in offering authentic, high-quality handloom sarees and textiles. Every product is carefully inspected before dispatch to ensure it meets our quality standards. We have earned the trust of our customers through our commitment to quality, authenticity, and customer satisfaction.

## No Return Policy

As our products are handcrafted and made from premium-quality cotton, silk, silk-cotton, and other natural fabrics, we do not accept returns or exchanges based on personal preferences, including but not limited to:

* Slight color variations
* Texture or feel of the fabric
* Weaving irregularities that are characteristic of handmade products
* Change of mind after purchase
* Personal dislike of the product

We make every effort to accurately represent the colors and details of our products. However, actual colors may vary due to factors such as screen resolution, device settings, brightness, display calibration, photography lighting, and viewing conditions. Such variations shall not be considered defects and will not qualify for a return or refund.

By placing an order on our website, you acknowledge and accept these conditions and agree to our Terms & Conditions, Return Policy, and all other policies published on the website.

## Eligibility for Returns

Returns will only be accepted under the following circumstances:

* You receive a damaged product.
* You receive an incorrect product different from what was ordered.

To be eligible for a return, the product must:

* Be unused, unworn, and unwashed.
* Be returned with all original tags attached.
* Be in its original packaging.
* Be accompanied by proof of purchase or order confirmation.

## Reporting Damages or Incorrect Products

All products undergo quality inspection before dispatch. However, if you receive a damaged or incorrect item, you must notify us within **24 hours of delivery**.

Please contact us through:

**WhatsApp:** +91 70758 44497

**Instagram:** Swameka Studio

When raising a claim, please provide:

* Order number
* Clear photographs of the product
* Photographs of the packaging
* Description of the issue

Failure to report the issue within 24 hours of delivery may result in the claim being declined.

## Return Process

Once your claim is reviewed and approved, we will provide instructions for returning the product.

Products returned without prior approval from Swameka Studio will not be accepted.

We reserve the right to reject any return request that does not meet the eligibility criteria outlined in this policy.

## Exchanges

Exchanges are available only in cases where a damaged or incorrect product has been delivered.

Upon approval of the return request, we may offer:

* A replacement of the same product (subject to availability), or
* An alternative product of equivalent value, upon mutual agreement.

## Refund Policy

Refunds will be issued only in the following situations:

* The product received is damaged and a replacement is unavailable.
* The wrong product was delivered and a replacement cannot be arranged.

Once the returned product is received and inspected by Swameka Studio, the refund will be processed within **48 business hours**.

Refunds will be credited to the original payment method used during purchase. The actual credit timeline may vary depending on the customer's bank, payment gateway, or financial institution.

## Contact Information

For all return, exchange, and refund requests, please contact:

**Swameka Studio**
Website: https://swamekastudio.com
WhatsApp:  +91 70758 44497
Instagram: Swameka Studio
Email: support@swamekastudio.com